topic Re: Text to speech message retrieval. in Account & Billing

Text to speech message retrieval.

Macflame — Wed, 24 Dec 2025 10:45:45 GMT

I received a message on my landline from AQL, a text-to-speech service. I did not have a pen or paper at the time to record the details, so I saved the message for later retrieval. When I tried to retrieve the message by playing back the recording, there was only silence. I got in touch with AQL via email and was given another number to retrieve the message, but again, there was only silence. They have now advised me to contact my landline provider and said that Sky will have a copy of the message. The message was received around 7.08 am.
The message was about collecting a parcel.

Re: Text to speech message retrieval.

PandJ2020 — Wed, 24 Dec 2025 12:19:04 GMT

@Macflame wrote:
Sky will have a copy of the message.

I doubt it.

They have now advised me to contact my landline provider

We're just other customers here...

Your best hope may be a DSAR request but this can take up to 30 days (assuming they do have a record).

Re: Text to speech message retrieval.

TimmyBGood — Wed, 24 Dec 2025 12:34:16 GMT

@Macflame

Telcos typically don't retain message content (unless it's specifically as voicemail), just the digital 'wrapper'.

Re: Text to speech message retrieval.

Macflame — Wed, 24 Dec 2025 13:14:42 GMT

You would think the company that sent me the message would actually have a record of the message or at least of the company that was sending the parcel via their service.

Re: Text to speech message retrieval.

Macflame — Wed, 24 Dec 2025 13:19:20 GMT

'or at least of the company that was sending the parcel via their service'. Ignore that. Lack of sleep. lol