topic Re: Bill is wrong in Account & Billing

Bill is wrong

Helt — Wed, 24 Dec 2025 08:15:47 GMT

My broadband should've been upgraded on the 30th of this month. I have been charged for being out of contract yet I've signed up for a new contract at the beginning of the month. You're about to take £20 more a month out of my account

Re: Bill is wrong

PandJ2020 — Wed, 24 Dec 2025 08:18:17 GMT

Not us.

You'll have to speak to Sky about this. Possibly your bill was altered after being generated and it was too late to adjust - the following bill should though.

Do not be tempted to withhold payment.

Re: Bill is wrong

caesarome — Wed, 24 Dec 2025 10:18:13 GMT

@Helt

Bills are created in advance so if you upgrade doesn't take place until next week then then you should see this new contract on your first available bill after the upgrade.