https://helpforum.sky.com/t5/Account-Billing/Online-account-restricted/m-p/5174130#M277776 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3556683">@Ally112</a>&nbsp;</P> <P>Do you have payments taken from Sky Marketplace which would be for using apps via Sky as it could be related to that if you do as these are billed separately.</P> Wed, 24 Dec 2025 05:33:02 GMT caesarome 2025-12-24T05:33:02Z https://helpforum.sky.com/t5/Account-Billing/Online-account-restricted/m-p/5174113#M277774 <P>I've had sky for over 20 years, never ever missed a payment. I took an offer on our sim</P><P>cards and since that date my online access is restricted. If I go to look at a deal or purchase and error message comes up with a picture of the series "last of us" and it states your account is restricted due to payment. I click on it and no payment is due as I've never missed a direct debit. I've reported it time and time again but it gets me no where and I'm tired from</P><P>jabinf to explain it every person they pass me through to. Has anyone has this before? I've cleared my cache, I've deleted the ap and reloaded it. Nothing works&nbsp;</P> Wed, 24 Dec 2025 00:01:32 GMT https://helpforum.sky.com/t5/Account-Billing/Online-account-restricted/m-p/5174113#M277774 Ally112 2025-12-24T00:01:32Z https://helpforum.sky.com/t5/Account-Billing/Online-account-restricted/m-p/5174130#M277776 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3556683">@Ally112</a>&nbsp;</P> <P>Do you have payments taken from Sky Marketplace which would be for using apps via Sky as it could be related to that if you do as these are billed separately.</P> Wed, 24 Dec 2025 05:33:02 GMT https://helpforum.sky.com/t5/Account-Billing/Online-account-restricted/m-p/5174130#M277776 caesarome 2025-12-24T05:33:02Z