topic Re: Billing in Account & Billing

Billing

Stormtrooper — Tue, 23 Dec 2025 20:28:41 GMT

Hi I paid my bill on the 9 th of December like I normally do but today you charge me again today out of the blue and say I'm in credit but I have got any money till after Xmas now and it normally goes out on the 9th so why have you taken it to day for

Re: Billing

Daniel0210 — Tue, 23 Dec 2025 20:36:23 GMT

@Stormtrooper
Not us. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Billing

caesarome — Tue, 23 Dec 2025 21:34:02 GMT

@Stormtrooper wrote:
Hi I paid my bill on the 9 th of December like I normally do

@Stormtrooper wrote:
it normally goes out on the 9th so why have you taken it to day for

How was it paid on the 9th, did you manually pay it and if so do you do this each month on the 9th or is it usually taken via a direct debit or an automatic card payment that you have set up on your card.