topic Re: Returnd items in Account & Billing

Returnd items

kathravo — Tue, 23 Dec 2025 18:13:07 GMT

I returned a router and a mini dot in October and I made contact with sky telling it had been returned an now I received a message saying going to change me for equipment???

Re: Returnd items

caesarome — Tue, 23 Dec 2025 18:15:46 GMT

@kathravo

If you kept the receipt with the tracking details on then you will need to contact Sky again and give them the tracking details.

Re: Returnd items

kathravo — Tue, 23 Dec 2025 18:41:46 GMT

I have not kept the receipt all this time I contacted sky after I had first message asking to return an told them it had been returned and the person told me not to worry he whould let whoever it is that it's been returned so why would I keep the receipt after all this time and also to ignore any further messages I get reguarding it ?

Re: Returnd items

Daniel0210 — Tue, 23 Dec 2025 18:48:41 GMT

@kathravo

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky again by calling in, using Sky Assistant or via social media to try to get this sorted out but be aware that without proof of posting Sky may refuse to cancel any non return fees.

Re: Returnd items

kathravo — Tue, 23 Dec 2025 19:11:12 GMT

Well its definitely been returned in October and I am not paying for something that's been returned by me in the post office I will leave sky altogether if I get a charge for this why on earth would I keep equipment that I can't use it's useless to me

Re: Returnd items

Daniel0210 — Tue, 23 Dec 2025 19:12:34 GMT

@kathravo

It's Sky you need to be telling this to, not fellow customers.

Re: Returnd items

kathravo — Tue, 23 Dec 2025 20:40:02 GMT

I thought I was lol