topic Re: Refund for cancelled broadband in Account & Billing

Refund for cancelled broadband

CunningPlan44 — Tue, 23 Dec 2025 16:22:38 GMT

I had Sky Broadband for around 2.5 years, until mid-October this year when I switched to another provider. My 17th November Sky bill (correctly) showed a significant amount of credit balance. I have no other Sky services for this balance to be put towards. Another full billing cycle has now passed, with no sign of a refund or any contact from Sky about arranging a refund. How can I get my money back please?

Re: Refund for cancelled broadband

MightyQuinn — Tue, 23 Dec 2025 16:28:47 GMT

Hi @CunningPlan44 According to the community it is taking at least 6 weeks. The only way to bypass the wait, is to contact Sky.

Re: Refund for cancelled broadband

Daniel0210 — Tue, 23 Dec 2025 16:36:38 GMT

@CunningPlan44

As stated by @MightyQuinn refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days (longer over the festive period).