topic Re: How to get credit in Account & Billing

How to get credit

Sabrina13 — Mon, 22 Dec 2025 17:12:26 GMT

I am owed £91.56 as cancelled subscription. How do i get this back? Bill dated 11th December says credit goes toward paying next bill, but i will not have one

Re: How to get credit

caesarome — Mon, 22 Dec 2025 17:31:40 GMT

@Sabrina13

You will either need to call Sky or use one of the social media linkis at the bottom of the page to send them a message about this.

Re: How to get credit

Daniel0210 — Mon, 22 Dec 2025 17:49:01 GMT

@Sabrina13

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.