https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5173106#M277675 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569953">@BillC121</a>&nbsp;</P> <P>To set up two step authentication you need to login with the recovery code you were advised take a note of when setting it up then you can change the mobile number and then the text will be sent to the correct mobile number.</P> Mon, 22 Dec 2025 16:24:09 GMT caesarome 2025-12-22T16:24:09Z https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5172979#M277658 <P>When I log in I am sent a code to my wifes phone (which I did use a year ago)</P><P>However I reverted to my phone number but SKY wont accept the change &amp; keeps using my wifes number.</P><P>I have updated my prefrences to my number &amp; when I check my prefrences it's the correct number (my phone number)</P><P>How do I get this sorted?</P> Mon, 22 Dec 2025 14:17:33 GMT https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5172979#M277658 BillC121 2025-12-22T14:17:33Z https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5173106#M277675 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569953">@BillC121</a>&nbsp;</P> <P>To set up two step authentication you need to login with the recovery code you were advised take a note of when setting it up then you can change the mobile number and then the text will be sent to the correct mobile number.</P> Mon, 22 Dec 2025 16:24:09 GMT https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5173106#M277675 caesarome 2025-12-22T16:24:09Z https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5268330#M291293 <P>What if i cant find my security key</P> Mon, 04 May 2026 17:50:30 GMT https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5268330#M291293 edwardfarr 2026-05-04T17:50:30Z https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5268340#M291294 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676282">@edwardfarr</a>&nbsp;</P> <P>If you can't find the recovery code you will have to call Sky to ask them to turn of 2FA for you which when done will allow you to set it up again with the correct number.</P> Mon, 04 May 2026 18:20:47 GMT https://helpforum.sky.com/t5/Account-Billing/wrong-phone-number-used-for-my-security/m-p/5268340#M291294 caesarome 2026-05-04T18:20:47Z