topic Re: Returns in Account & Billing

Returns

DW59 — Mon, 22 Dec 2025 08:48:52 GMT

Hi there,I have received a message regarding been charged but I have already returned the equipment to sky via Royal Mail courier who has already collected about 2 weeks ago

Re: Returns

Daniel0210 — Mon, 22 Dec 2025 11:02:35 GMT

@DW59

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but l'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Returns

DW59 — Mon, 22 Dec 2025 12:24:01 GMT

Thanks for your reply

I only have the proof of collection by Royal Mail courier

Re: Returns

Daniel0210 — Mon, 22 Dec 2025 12:28:36 GMT

That should suffice @DW59 You need to contact Sky.