topic Re: Return charge in Account & Billing

Return charge

Gemlove — Mon, 22 Dec 2025 08:17:37 GMT

New broadband hub with new broadband, was only turned on a couple of days ago but I have been charged for not returning the old hub already it's literally been a few days....... I have been charged 45 pounds I don't think it's fair as it's not even been a week

Re: Return charge

Daniel0210 — Mon, 22 Dec 2025 08:21:25 GMT

@Gemlove

That does seem excessive. Has the return packaging arrived yet?

I can only suggest you return it asap. Obtain proof of posting and keep it indefinitely. There will obviously be further delays over the holiday period but you should eventually be reimbursed.

Re: Return charge

Gemlove — Mon, 22 Dec 2025 08:24:46 GMT

Yes I received when I first made the order to change to faster broadband, however it only got turned on a few days ago so havnt been able to connect it up until then so couldn't send back till the new broadband was activated

Re: Return charge

Gemlove — Mon, 22 Dec 2025 08:26:08 GMT

Yes I received box when ordering faster broadband, the new broadband was only switched on a few days ago so couldnt send back as still using old hub until the new broadband was switched on to use the new hub