topic Re: Annoyed by Sky in Account & Billing

Annoyed by Sky

Redundant+man — Sun, 21 Dec 2025 17:39:10 GMT

Why do Sky make it so difficult to reduce a tv package?

Re: Annoyed by Sky

Daniel0210 — Sun, 21 Dec 2025 17:43:33 GMT

@Redundant+man
To remove a part of your TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: Annoyed by Sky

Redundant+man — Sun, 21 Dec 2025 17:47:12 GMT

Thank you for that.

but why must I call in to remove a product?; it's made very easy to add a product online, it should be the same for removing a package.

Re: Annoyed by Sky

Redundant+man — Sun, 21 Dec 2025 17:48:47 GMT

Plus, there is no message option provided just a telephone number.

Re: Annoyed by Sky

Daniel0210 — Sun, 21 Dec 2025 17:49:36 GMT

@Redundant+man

The 'message' option is showing as available.

Re: Annoyed by Sky

TimmyBGood — Sun, 21 Dec 2025 17:52:47 GMT

@Redundant+man wrote:

it's made very easy to add a product online, it should be the same for removing a package.

In the UK legislation to that effect exists as a provision in the Digital Markets, Competition and Consumers (DMCC) Act 2024 but has yet to be implemented by the Competition and Markets Authority.

There's no obligation on a service provider to permit reduction within a minimum contract term.

Re: Annoyed by Sky

Redundant+man — Sun, 21 Dec 2025 17:56:55 GMT

So they aren't just being "awkward" ?