topic Re: Return boxes in Account & Billing

Return boxes

Aa123456 — Sun, 21 Dec 2025 09:23:35 GMT

I've asked for return boxes to be sent to different address as mum in care home But I haven't received and have missed parcel notes at mums old address.

Re: Return boxes

Mark39 — Sun, 21 Dec 2025 09:39:27 GMT

@Aa123456 they're sent to the accountholder's address.

Re: Return boxes

caesarome — Sun, 21 Dec 2025 09:43:49 GMT

@Aa123456

if you haven't received the boxes then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Return boxes

Aa123456 — Sun, 21 Dec 2025 14:00:57 GMT

Which is not helpful when she doesn't live there anymore

Re: Return boxes

Daniel0210 — Sun, 21 Dec 2025 14:11:02 GMT

@Aa123456

Unfortunately Sky send the packaging to the address the account was registered at.

By the way you aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: Return boxes

caesarome — Sun, 21 Dec 2025 16:02:16 GMT

@Aa123456 wrote:

Which is not helpful when she doesn't live there anymore

@Aa123456

Then use your own as per the link I posted for you.