topic Service suspneded in Account & Billing

Service suspneded

JennieCreffield — Sat, 20 Dec 2025 16:08:00 GMT

Hi there, I paid my bill this morning and my sky services are still not working

Re: Service suspneded

SKY1992bf — Sat, 20 Dec 2025 16:11:58 GMT

@JennieCreffield have you also setup a new continuous payment method as this also needs doing before restrictions are lifted

in addition payment has to clear into sky's account before restrictions are lifted which isn't likely to occur until Monday at the earliest given banks don't process payments over weekends or bank holidays

Re: Service suspneded

Daniel0210 — Sat, 20 Dec 2025 16:18:34 GMT

@JennieCreffield

Also, if your payment is two weeks or more overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .