https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5171508#M277475 <P>Hi so I paid my bill on the 10th of this month. And sky have decided to take money out of my account for no reason on the 19th?? Can they transfer the money back?</P> Sat, 20 Dec 2025 07:30:42 GMT Cry033 2025-12-20T07:30:42Z https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5171508#M277475 <P>Hi so I paid my bill on the 10th of this month. And sky have decided to take money out of my account for no reason on the 19th?? Can they transfer the money back?</P> Sat, 20 Dec 2025 07:30:42 GMT https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5171508#M277475 Cry033 2025-12-20T07:30:42Z https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5171513#M277477 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4568366">@Cry033</a>&nbsp;</P> <P><SPAN>Have you made an unnecessary manual payment?</SPAN></P> <P>&nbsp;</P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Sat, 20 Dec 2025 07:45:17 GMT https://helpforum.sky.com/t5/Account-Billing/Double-payment/m-p/5171513#M277477 Daniel0210 2025-12-20T07:45:17Z