topic Refund in Account & Billing

Refund

Derel — Fri, 19 Dec 2025 13:41:17 GMT

i recently changed from virgin back to sky and was told they would Refund me up to £200.00 for doing this as i have terminated virgin so i have to pay £160

could you tell me how i go about this.

Re: Refund

caesarome — Fri, 19 Dec 2025 13:47:32 GMT

@Derel

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)

Re: Refund

Winniecruz — Fri, 19 Dec 2025 17:58:36 GMT

I have a purchase that was canceled on November 9th, and I requested a refund and received it as credit in my Sky account. I want to receive the original payment in my bank account because I already had to pay for another order today.

Re: Refund

Daniel0210 — Fri, 19 Dec 2025 18:07:22 GMT

@Winniecruz

You could call Sky and ask about refunding to your bank but a credit refund is usually credited to your 'Live' Sky account and used for future payments so don't be surprised if Sky say no.