https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5171024#M277432 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4567815">@Angie106</a>&nbsp;</P> <P>You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement&nbsp;showing that you have paid it and send these to Sky via this email address -&nbsp;switching credit @sky.uk (all one word without the gap)</P> Fri, 19 Dec 2025 13:03:27 GMT caesarome 2025-12-19T13:03:27Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5170978#M277424 <P>I moved over to you from virgin and you was paying off my contract that I owed. I've paid it this morning and wishing to claim it back</P> Fri, 19 Dec 2025 12:13:20 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5170978#M277424 Angie106 2025-12-19T12:13:20Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5170980#M277425 <P>See here:&nbsp;<A href="https://www.sky.com/help/articles/switching-credit-offer" target="_blank">https://www.sky.com/help/articles/switching-credit-offer</A></P> Fri, 19 Dec 2025 12:14:15 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5170980#M277425 PandJ2020 2025-12-19T12:14:15Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5171024#M277432 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4567815">@Angie106</a>&nbsp;</P> <P>You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement&nbsp;showing that you have paid it and send these to Sky via this email address -&nbsp;switching credit @sky.uk (all one word without the gap)</P> Fri, 19 Dec 2025 13:03:27 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5171024#M277432 caesarome 2025-12-19T13:03:27Z