topic Re: Out standing balance. Refund in Account & Billing

Out standing balance. Refund

Anonymous — Fri, 19 Dec 2025 08:28:30 GMT

Hi I have a balance on my now closed account. I left sky 8 weeks ago. (Tv & BB) I Returned all equipment which has been confirmed as received. Still not received the outstanding credit back. Apartment from spending MORE of my time speaking to inadequate customer service what's the best way of getting my money?

thanks for any help.

Re: Out standing balance. Refund

PandJ2020 — Fri, 19 Dec 2025 08:52:42 GMT

@Anonymous wrote:
What's the best way of getting my money?

By calling Sky.

Re: Out standing balance. Refund

Daniel0210 — Fri, 19 Dec 2025 09:44:13 GMT

@Anonymous

You need to persevere in calling Sky. It can't be done here or online.

Agents should be able to reimburse you within 3-5 working days if your payment method is still active.

Re: Out standing balance. Refund

Anonymous — Fri, 19 Dec 2025 12:22:04 GMT

Ok thanks