topic Re: Sky glass in Account & Billing

Sky glass

Stephen701 — Thu, 18 Dec 2025 20:25:24 GMT

All of a sudden im being asked to pay £525.87 for my sky glass tv, I think this is a bit crazy.

Re: Sky glass

PandJ2020 — Thu, 18 Dec 2025 20:26:20 GMT

@Stephen701 wrote:
All of a sudden im being asked to pay £525.87 for my sky glass tv, I think this is a bit crazy.

Did you miss any payments?

We obviously can't see your account.

Re: Sky glass

SKY1992bf — Thu, 18 Dec 2025 20:29:45 GMT

@Stephen701 wrote:
All of a sudden im being asked to pay £525.87 for my sky glass tv, I think this is a bit crazy.

@Stephen701 Did you buy it on finance? What makes you believe that sky are wrong and you don't owe the money

Re: Sky glass

Stephen701 — Thu, 18 Dec 2025 20:33:13 GMT

Because I only paid for tv and braodband and now its saying I have streaming and talk which I didn't ask for

Re: Sky glass

SKY1992bf — Thu, 18 Dec 2025 20:36:35 GMT

@Stephen701 wrote:
All of a sudden im being asked to pay £525.87 for my sky glass tv, I think this is a bit crazy.

@Stephen701 Which sky tv service did you order sky Q sky glass or sky stream

as you have said you ordered tv and broadband so must have one of the above hardware

Re: Sky glass

Stephen701 — Thu, 18 Dec 2025 20:38:56 GMT

I have sky glass, I changed from sky Q but now wish I hadn't

Re: Sky glass

GD1 — Thu, 18 Dec 2025 20:42:09 GMT

@Stephen701 wrote:

I have sky glass, I changed from sky Q but now wish I hadn't

In that case you have agreed to purchase a Glass TV either on finance or in full upfront. If you failed a credit check the cost would be upfront for the TV.

Re: Sky glass

SKY1992bf — Thu, 18 Dec 2025 20:42:53 GMT

@Stephen701 wrote:
I have sky glass, I changed from sky Q but now wish I hadn't

And did you buy glass on finance or paid in full at point of sale

if you are still within the 31 day cooling off period you can call sky cancel glass and return to Q

Re: Sky glass

Stephen701 — Thu, 18 Dec 2025 20:44:22 GMT

I have a phone number to call so will see if I can cancell everything