topic Re: Query Request to Return Equipment in Account & Billing

Query Request to Return Equipment

meadows49 — Tue, 16 Dec 2025 16:59:33 GMT

Hello, I have been receiving messages from you saying that I need to return equipment to you or I will be charged in January. I have called your team twice and been told not to worry I don't need to do anything...

And yet when I log into my account on line there two pop-up messages saying:

"Don't forget to return your equipment - To avoid a £67 charge, Please return your Sky Max Hub by 04/01/2026"

and

"Don't forget to return your equipment - To avoid a £58 charge, Please return your Sky Max Pod by 04/01/2026." Please advise and confirm.

Regards,

Roger

Re: Query Request to Return Equipment

MightyQuinn — Tue, 16 Dec 2025 17:04:59 GMT

@meadows49 wrote:
Hello, I have been receiving messages from you

Hi @meadows49 Sorry, not from us, we are just other customers. Please see Welcome below for information about this community.

Re: Query Request to Return Equipment

Daniel0210 — Tue, 16 Dec 2025 17:14:05 GMT

@meadows49

Sounds like you'll need to contact Sky again to resolve this once and for all.

Re: Query Request to Return Equipment

Victoria117 — Thu, 18 Dec 2025 11:46:16 GMT

You have requested me to return equipment that I do not have and I do not want to be charged for something I don't have. Please advise

Re: Query Request to Return Equipment

caesarome — Thu, 18 Dec 2025 12:04:13 GMT

@Victoria117

What is the equipment you have been asked to return and why do you not have it ?

Re: Query Request to Return Equipment

Victoria117 — Thu, 18 Dec 2025 12:35:23 GMT

Unsure how to answer your reply as my Internet went down. You sent a man out he said I only had a six gig and that the wire is outside of the house were the issue. I proceeded to phone and upgrade my Internet as I work from home, I went on holiday and have come back to messages saying I need to return equipment equipment. I don't have all I have is my old router again please advise would very much like to speak to somebody

Re: Query Request to Return Equipment

Daniel0210 — Thu, 18 Dec 2025 12:38:06 GMT

@Victoria117
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You will need to call Sky to speak to an agent. Just dial 150 from your Sky Talk landline.

Re: Query Request to Return Equipment

caesarome — Thu, 18 Dec 2025 13:05:25 GMT

@Victoria117 wrote:

I proceeded to phone and upgrade my Internet as I work from home, I went on holiday and have come back to messages saying I need to return equipment equipment.

@Victoria117

Did Sky sent you a new broadband hub or are you still using the one you have got ?