topic Discuss renewal packages in Account & Billing

Discuss renewal packages

SB2303 — Wed, 17 Dec 2025 19:50:18 GMT

I want to discuss price for sky and broadband packages.

Re: Discuss renewal packages

PandJ2020 — Wed, 17 Dec 2025 19:54:15 GMT

@SB2303 wrote:
I want to discuss price for sky and broadband packages.

With other customers?

Re: Discuss renewal packages

MarkGoldsmith — Thu, 18 Dec 2025 14:01:11 GMT

@SB2303 wrote:
I want to discuss price for sky and broadband packages.

If you are coming to the end of your minimum term, then usually Sky will have emailed you a renewal offer, which should also be visible in your My Sky account.

Otherwise, you will need to call Sky to try and negotiate.

Re: Discuss renewal packages

Daniel0210 — Thu, 18 Dec 2025 14:18:47 GMT

@SB2303

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.