topic Re: Account incorrect name in Account & Billing

Account incorrect name

DDR — Wed, 17 Dec 2025 09:34:53 GMT

How do I get sky to get my details correct on my account wrong first name on the account wrong date of birth cant get security correct because of this and sky have promiseed to call back never do 27 years with account and cant get anayone to help come on sky fix this

Re: Account incorrect name

Daniel0210 — Wed, 17 Dec 2025 09:57:57 GMT

@DDR

If it's a simple typo it should be fairly easy for an agent to amend as per this guidance

https://www.sky.com/help/articles/change-the-name-on-a-sky-account

Re: Account incorrect name

DDR — Wed, 17 Dec 2025 12:20:29 GMT

completly the wrong first name and they say they are not able to change the name without talking to the account holder who does not exsist.

Re: Account incorrect name

MightyQuinn — Wed, 17 Dec 2025 12:30:01 GMT

@DDR wrote:
27 years with account

Hi @DDR So you are saying that the account name and date of birth have been wrong for 27 years!

Re: Account incorrect name

caesarome — Wed, 17 Dec 2025 13:09:53 GMT

@DDR

If you are the account holder then you clearly do exsist or are you saying that this as someone else's account ?