https://helpforum.sky.com/t5/Account-Billing/To-send-old-router-back/m-p/5169154#M277245 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565972">@KimStitt</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging <STRONG>(to the address where the account was active) </STRONG>near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back. <BR /><BR />If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 17 Dec 2025 04:23:29 GMT Daniel0210 2025-12-17T04:23:29Z https://helpforum.sky.com/t5/Account-Billing/To-send-old-router-back/m-p/5169149#M277244 Hi there am supported to send my old router back but I haven't received the packaging to do so Wed, 17 Dec 2025 02:31:09 GMT https://helpforum.sky.com/t5/Account-Billing/To-send-old-router-back/m-p/5169149#M277244 KimStitt 2025-12-17T02:31:09Z https://helpforum.sky.com/t5/Account-Billing/To-send-old-router-back/m-p/5169154#M277245 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4565972">@KimStitt</a>&nbsp;<BR />If you’ve successfully cancelled Sky should send out returns packaging <STRONG>(to the address where the account was active) </STRONG>near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back. <BR /><BR />If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 17 Dec 2025 04:23:29 GMT https://helpforum.sky.com/t5/Account-Billing/To-send-old-router-back/m-p/5169154#M277245 Daniel0210 2025-12-17T04:23:29Z