topic Reinstate in Account & Billing

Reinstate

Stacey139 — Tue, 16 Dec 2025 14:02:13 GMT

My streaming services were terminated I've now cleared the debt and was wondering how I get my services back

Re: Reinstate

mikealanr — Tue, 16 Dec 2025 14:25:55 GMT

Your payment to sky needs to clear in sky's account and you need to make sure that there is a continuous payment method on your account before they will restore service.

See: https://www.sky.com/help/articles/missed-payments-sky-glass

MikeAlanR

Re: Reinstate

Daniel0210 — Tue, 16 Dec 2025 15:54:10 GMT

@Stacey139
Also, if your payment is two weeks or more overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.