topic Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment in Account & Billing

Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment.

Edijs1111 — Tue, 16 Dec 2025 01:08:53 GMT

I was bothered by the fact that Sky couldn't withdraw money from my account at first, which seemed like a deliberate scam, since all subsequent withdrawals were made from my account without any problems. I had to pay you manually that evening, but with a penalty fee of 12 euros more. After that, I was afraid that you would have problems withdrawing money from my bank account again next month, so I followed the instructions on your website to make a prepayment, an advance payment, and transferred the money to you, a prepayment for the full amount of the next bill. But when it was time to pay, you withdrew the money from my account, since my bank account is working. Why did you withdraw the money if I made a prepayment and transferred the money to you manually? And so it is to this day. You don't use my advance payment to pay the current bill, and you constantly withdraw payments from my account. And my advance payment simply disappeared.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Daniel0210 — Tue, 16 Dec 2025 04:57:30 GMT

@Edijs1111 wrote:

I was bothered by the fact that Sky couldn't withdraw money from my account at first, which seemed like a deliberate scam, since all subsequent withdrawals were made from my account without any problems.

If Sky couldn't take the money automatically that suggests there were insufficient funds in the account. If you pay by direct debit Sky would then automatically try again 10 days later and there's no need to make a manual payment before then.

I had to pay you manually that evening, but with a penalty fee of 12 euros more. After that, I was afraid that you would have problems withdrawing money from my bank account again next month, so I followed the instructions on your website to make a prepayment, an advance payment, and transferred the money to you, a prepayment for the full amount of the next bill. But when it was time to pay, you withdrew the money from my account, since my bank account is working. Why did you withdraw the money if I made a prepayment and transferred the money to you manually?

The T's and C's state you should have a direct debit or continuous card payment set up. You therefore never need to make a manual payment. Once the planned payment has been processed a credit should appear on your Sky account for the overpaid amount. I would suggest not making any manual payments unless requested to by Sky.

And so it is to this day. You don't use my advance payment to pay the current bill, and you constantly withdraw payments from my account. And my advance payment simply disappeared.

Not us. You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you're saying your unnecessary manual payment are not showing as a credit on your Sky account then you'll need to contact Sky Ireland when the lines open later.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Tue, 16 Dec 2025 09:41:23 GMT

The money was in my account, and the phone and electricity bills were automatically debited without any problems. I don't know what Sky did wrong that they couldn't charge me for the new internet and TV. I filled out all the information when I signed the contract.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Tue, 16 Dec 2025 09:47:52 GMT

Also, the agent who helped me sign a contract with Sky advised me that if I don't want to automatically renew my contract after a year, I should request a termination three months before the contract expires, which is what I did. Yesterday, I sent an email stating that I don't want to renew my contract, which expires in three months. I also signed a new contract with a different internet company yesterday. 15 .12. 2025

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Tue, 16 Dec 2025 10:22:46 GMT

Here is a copy of the SMS I received on the first evening, the day when Sky was supposed to withdraw money from my account without any problems. ....Hi. We haven't received your Sky Streaming subscription payment yet. For all the info and next steps to keep your service active, please visit www.sky.com/mypayments. A late subscription payment fee of €12.50 might be added to your account.
https://www.sky.com/mypayments

It was the same day as the payment date. I made the payment manually in the evening after receiving this SMS. I had to pay 12 euros more. After that, I made a full prepayment for the next month, the bill. They received the money, and when the payment date came, they withdrew the money from the account again, themselves, oh my bank, the debit suddenly worked. But why did they withdraw the money if I made an advance payment?

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

PandJ2020 — Tue, 16 Dec 2025 10:40:04 GMT

@Edijs1111 wrote:
Yesterday, I sent an email stating that I don't want to renew my contract, which expires in three months.

You cannot cancel via email alone.

You need to speak to Sky to confirm identity etc.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Tue, 16 Dec 2025 10:46:37 GMT

After drawing up a contract with an agent who came to my home, after talking with the agent, when will the first payment be? Will there be any additional payments? No. Only in a month, payment according to the contract. We filled out everything correctly. And suddenly. Two days later, money was withdrawn from my bank account. I forgot how much, Sky, for some services or devices, I forgot the explanation. Then they withdrew some money again. I made sure that direct debit was working. And then, when the payment day came, the first payment day according to the contract, direct debit suddenly didn't work. I had to make the payment manually in the evening, after work (I work at a factory), with a penalty.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Tue, 16 Dec 2025 10:49:45 GMT

The new internet company told me yesterday that they took my internet client number and said that they would make a request to Sky themselves about changing the situation and my transfer to the new service company. Vodafone

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

PandJ2020 — Tue, 16 Dec 2025 10:51:27 GMT

@Edijs1111 wrote:
The new internet company told me yesterday that they took my internet client number and said that they would make a request to Sky themselves about changing the situation and my transfer to the new service company. Vodafone

...or indeed a switch can cancel a contract. But if it's cancelled within the minimum term then early termination charges will apply.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Tue, 16 Dec 2025 10:55:36 GMT

My wife told me to contact the Garda, about the fact that I made an advance payment, and Sky pocketed this money, and still withdrew money from my account, and continues to withdraw money for each month, and my advance payment disappeared.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

PandJ2020 — Tue, 16 Dec 2025 10:56:46 GMT

@Edijs1111 wrote:
My wife told me to contact the Garda

'That's a civil matter, Sir'.

Re: Sky couldn't withdraw money from my account. It wasn't my fault. Then they charged my prepayment

Edijs1111 — Sat, 20 Dec 2025 00:20:52 GMT

Thanks for the information.