topic Re: Broadband return in Account & Billing

Broadband return

Po9 — Tue, 09 Dec 2025 22:27:27 GMT

I returned my broadband router a while ago but sky keeps texting me that I haven't and will charge me. This is absurd as I did it via Royal Mail and have the tracking number but can't get through to anyone at sky toa voice being charged!

Re: Broadband return

Daniel0210 — Tue, 09 Dec 2025 23:02:12 GMT

@Po9

The lines will be closed now.

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Broadband return

GDucie — Mon, 15 Dec 2025 15:26:27 GMT

I have returned my router but you are saying you are charging me as u have not received it? I have the receipt it was sent on the 2nd of December

Re: Broadband return

PandJ2020 — Mon, 15 Dec 2025 15:39:48 GMT

@GDucie wrote:
...but you are saying

Not us - you are just talking to other customers here.

Contact Sky and provide them the proof of posting to resolve it. (The return centre can take 3-4 weeks to process returns)