https://helpforum.sky.com/t5/Account-Billing/Returns/m-p/5167732#M277113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4564443">@S1m0n</a>&nbsp;</P> <P><SPAN>Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting. Also query the request of the hub at the same time.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.</SPAN></P> Mon, 15 Dec 2025 14:12:52 GMT Daniel0210 2025-12-15T14:12:52Z https://helpforum.sky.com/t5/Account-Billing/Returns/m-p/5167725#M277112 <P>Took new account out with sky for broadband and talk only, have returned old sky q box and have receipt and acknowledgement from sky but they now say they haven't received it and are awaiting for return of the hub aswell. I need the hub to stay online.&nbsp;</P> Mon, 15 Dec 2025 14:07:40 GMT https://helpforum.sky.com/t5/Account-Billing/Returns/m-p/5167725#M277112 S1m0n 2025-12-15T14:07:40Z https://helpforum.sky.com/t5/Account-Billing/Returns/m-p/5167732#M277113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4564443">@S1m0n</a>&nbsp;</P> <P><SPAN>Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting. Also query the request of the hub at the same time.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.</SPAN></P> Mon, 15 Dec 2025 14:12:52 GMT https://helpforum.sky.com/t5/Account-Billing/Returns/m-p/5167732#M277113 Daniel0210 2025-12-15T14:12:52Z