billing payment is incorrect

melanieroberts — Sun, 14 Dec 2025 12:11:26 GMT

my bill should be £42 but its saying £120.74 it should not be this high

Re: billing payment is incorrect

Daniel0210 — Sun, 14 Dec 2025 12:12:22 GMT

@melanieroberts
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We obviously can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: billing payment is incorrect

caesarome — Sun, 14 Dec 2025 12:19:59 GMT

@melanieroberts

Compare your last bill to this one as you should be able to see what has happened and for why:

https://www.sky.com/bill/tv-broadband-talk

It could well be a discount you had is now ending.

topic Re: billing payment is incorrect in Account & Billing

billing payment is incorrect

Re: billing payment is incorrect

Re: billing payment is incorrect