topic Re: Bill amount wrong in Account & Billing

Bill amount wrong

Anniemay — Sat, 13 Dec 2025 17:45:55 GMT

Bill is more than it should be

Re: Bill amount wrong

PandJ2020 — Sat, 13 Dec 2025 17:49:41 GMT

Only you can see your bills. What's different?

Perhaps a discount has expired and it's correct?

Re: Bill amount wrong

Daniel0210 — Sat, 13 Dec 2025 17:59:33 GMT

@Anniemay
We obviously can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. As suggested by @PandJ2020compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Bill amount wrong

Anniemay — Sat, 13 Dec 2025 18:13:26 GMT

I had an offer to get Sky Cinema for free for 2 months and that ends on 20th December and then it will be £7 for 6 months but for some reason my bill DD due on 16th is £13 more than it should be.

Re: Bill amount wrong

MightyQuinn — Sat, 13 Dec 2025 18:25:08 GMT

@Anniemay wrote:
I had an offer to get Sky Cinema for free for 2 months and that ends on 20th December and then it will be £7 for 6 months but for some reason my bill DD due on 16th is £13 more than it should be.

Hi @Anniemay Look for -xxdays against any items. This means the bill covers previous month as well as the future month.

Re: Bill amount wrong

Anniemay — Sat, 13 Dec 2025 18:54:18 GMT

It says Sky Cinema - 27 days £6.30 for period 19th November - 15th December

Then Sky Cinema £7 for period 16th December - 15th January

But it should of been free until 20th December and then £7 per month so this is confusing me.

Re: Bill amount wrong

PandJ2020 — Sat, 13 Dec 2025 19:17:17 GMT

Well the good news is that they are charging £7 but, if the offer is as you understand, then they are taking it a month early.

You'll have to call Sky to discuss it.

Re: Bill amount wrong

caesarome — Sat, 13 Dec 2025 19:22:40 GMT

@Anniemay

What date did it go live on your account ?

Re: Bill amount wrong

Anniemay — Sat, 13 Dec 2025 19:31:04 GMT

19th October I think.

Re: Bill amount wrong

caesarome — Sat, 13 Dec 2025 19:35:41 GMT

In that case it does appear that it has been free for just the one month so what does your previous Sky bill show regarding it ?

Re: Bill amount wrong

Anniemay — Sat, 13 Dec 2025 21:25:19 GMT

Hi it says Sky Cinema - 26 days 0.00 for period 21st October - 15th November

Then Sky Cinema 0.00 for period

16th November - 15th December.

And thank you 👍

Re: Bill amount wrong

caesarome — Sat, 13 Dec 2025 22:08:06 GMT

The two bills seem to controdict each other.

@Anniemay wrote:

Then Sky Cinema 0.00 for period

16th November - 15th December.

As you earlier one says £6.30 for period 19th November - 15th December so I think you will need to speajk to Sky about this by giving them a call.

Re: Bill amount wrong

Anniemay — Sun, 14 Dec 2025 00:44:37 GMT

Glad it's not just me lol and I will call tomorrow, thank you 👍

Re: Bill amount wrong

Radcliffe85 — Tue, 03 Mar 2026 08:27:25 GMT

Can someone explain why I pay £12 extra???

Re: Bill amount wrong

daveNOS — Tue, 03 Mar 2026 08:53:18 GMT

@Radcliffe85 wrote:
Can someone explain why I pay £12 extra???

@Radcliffe85 I would imagine Customer service might be able to, the community here can't as we have no access to your bill and have no idea what you are paying or what you are paying for.

Re: Bill amount wrong

Mark39 — Tue, 03 Mar 2026 09:04:19 GMT

@Radcliffe85 wrote:

Can someone explain why I pay £12 extra???

Annual price rise?

Re: Bill amount wrong

MightyQuinn — Tue, 03 Mar 2026 10:18:47 GMT

@Radcliffe85 wrote:
Can someone explain why I pay £12 extra???

Hi @Radcliffe85 You need to compare your previous bill with your current bill to see why. Only you can do this. Your Sky Bills