topic Re: Change my Contact Mobile Number in Account & Billing

Change my Contact Mobile Number

AKW2 — Thu, 27 Nov 2025 14:16:07 GMT

I am trying to change the Mobile number used for Verification codes. I cannot change any of my persoanl; details as it sends a verification code to an old mobile number. In particular I whave taken up a netflix subscription but cannot set up an account as it sends the verification code to this old mobile number. Can you help?

Re: Change my Contact Mobile Number

caesarome — Thu, 27 Nov 2025 16:09:30 GMT

@AKW2

When you set this up you had to tick a box to say that you had made a note of the recovery code so all you now need to do is to sign in with this as doing so will turn 2FA off which in turn will allow you to update your mobile number.

Re: Change my Contact Mobile Number

AKW2 — Thu, 27 Nov 2025 16:20:14 GMT

To the best of my knowledge I have not set up 2FA so I dont have any recovery code. This is the first time I have ever received a verification code sent message. I have definitely not set it up for my SKY email, so I am reasonably confident that I have not done so for my main sky account.

Re: Change my Contact Mobile Number

caesarome — Thu, 27 Nov 2025 16:27:10 GMT

In that case you will either have to call or use one of the social media links at the bottom of the page to get some help with this.

Re: Change my Contact Mobile Number

Dave6641 — Sat, 13 Dec 2025 15:35:44 GMT

I need to tell you my new phone number but I am unable to do this as you send a code a code to the old number which I no longer have.

Re: Change my Contact Mobile Number

Dave6641 — Sat, 13 Dec 2025 15:38:52 GMT

I can't change my number as you send a code to the old number which I no longer have

Re: Change my Contact Mobile Number

Dave6641 — Sat, 13 Dec 2025 15:40:55 GMT

Please tell me how I change my mobile phone number

Re: Change my Contact Mobile Number

caesarome — Sat, 13 Dec 2025 16:11:40 GMT

@Dave6641

Are you trying to change your contact number on your Sky account ?