https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/5165892#M276965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3528191">@Sade13</a>&nbsp;<BR />You aren’t contacting Sky here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P><SPAN>It sounds like you made an unnecessary manual payment?</SPAN></P> <P>&nbsp;</P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days (that is asap).&nbsp;<BR /><BR /></SPAN></P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Sat, 13 Dec 2025 04:22:32 GMT Daniel0210 2025-12-13T04:22:32Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/5165886#M276964 U have taken out another amount out my account when I have already paid. I would like a refund ASAP not in 5 working days Sat, 13 Dec 2025 02:48:40 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/5165886#M276964 Sade13 2025-12-13T02:48:40Z https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/5165892#M276965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3528191">@Sade13</a>&nbsp;<BR />You aren’t contacting Sky here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P><SPAN>It sounds like you made an unnecessary manual payment?</SPAN></P> <P>&nbsp;</P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days (that is asap).&nbsp;<BR /><BR /></SPAN></P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Sat, 13 Dec 2025 04:22:32 GMT https://helpforum.sky.com/t5/Account-Billing/My-bill/m-p/5165892#M276965 Daniel0210 2025-12-13T04:22:32Z