topic Re: Taking payments in Account & Billing

Taking payments

Sue282 — Mon, 10 Nov 2025 17:50:00 GMT

I paid the rest of my bill on Sunday and by Monday morning sky took another payment why

Re: Taking payments

MarkGoldsmith — Mon, 10 Nov 2025 17:56:53 GMT

@Sue282 wrote:
I paid the rest of my bill on Sunday and by Monday morning sky took another payment why

Because the payment would have already been requested by Sky for the full bill.

there is no need to pay manually, unless Sky have asked you to due to a failure in your scheduled payment. Manual payments won't go towards the current bill, they will just add credit onto your account for the following month's bill.

Re: Taking payments

PandJ2020 — Mon, 10 Nov 2025 17:56:57 GMT

@Sue282 wrote:
I paid the rest of my bill on Sunday and by Monday morning sky took another payment why

Because the automatic payment was already requested prior to Sunday.

Re: Taking payments

Joshuabutler — Sat, 13 Dec 2025 01:07:25 GMT

I paid my bill last Friday and u took another payment today I would like it refunded

Re: Taking payments

GD1 — Sat, 13 Dec 2025 02:14:07 GMT

@Joshuabutler If you have a direct debit setup you don't need to be making manual payments as it won't stop an automatic payment.

If there is a credit showing on your account you'll need to call Sky as no one here can refund you.