topic Re: Bill query in Account & Billing

Bill query

Joanne551 — Fri, 12 Dec 2025 15:55:08 GMT

I don't and have never had a sky mobile phone, I carnt understand why I have this bill

i have two bills one for £430. And the other for £90.

please can someone explaine these for me?

Re: Bill query

caesarome — Fri, 12 Dec 2025 16:03:44 GMT

@Joanne551

Could it be related to this whereby someone has got hold of your Sky account deatils to place an order via it:

https://www.sky.com/help/articles/account-takeover

Re: Bill query

Joanne551 — Tue, 16 Dec 2025 08:21:03 GMT

I don't have and never had a sky account, I carnt understand why I have two bills for this.
please can you sort this out asap because these bills are not mine

Re: Bill query

Joanne551 — Tue, 16 Dec 2025 08:27:43 GMT

Nobody has answered I need this sorting, it's not fare before Xmas to sent bills that are false it is very upsetting , this time of year is stressful enough without being sent bills that don't belong to you

please can this be sorted asap

Re: Bill query

PandJ2020 — Tue, 16 Dec 2025 08:37:58 GMT

@Joanne551 wrote:
please can this be sorted asap

It can't be sorted here. You're just talking to Sky customers (Not Sky itself).

Re: Bill query

MightyQuinn — Tue, 16 Dec 2025 08:54:16 GMT

Hi @Joanne551 Please see Welcome below for information about this community. Unfortunately, you appear to be a victim of identity theft. Follow the link in Re: Bill query | Sky Community

Re: Bill query

Daniel0210 — Tue, 16 Dec 2025 10:33:15 GMT

@Joanne551 wrote:

Nobody has answered I need this sorting,

@Joanne551

You received a reply from @caesarome minutes after your original post with a likely reason for this.

Have you had any unexpected emails or calls allegedly from Sky recently?

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver.

The scammers would then recontact you (again claiming to be Sky) saying they ve made a mistake and to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or even send a 'courier' to collect it.

You need to contact Sky asap to report this.