https://helpforum.sky.com/t5/Account-Billing/Returns-Issues/m-p/5157854#M276861 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553635">@Rhian15</a>&nbsp;</P> <P>Your post will return after the unique tracking number has been removed.&nbsp;<BR /><BR /></P> <P><SPAN>Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.</SPAN></P> Wed, 03 Dec 2025 11:47:11 GMT Daniel0210 2025-12-03T11:47:11Z https://helpforum.sky.com/t5/Account-Billing/Returns-Issues/m-p/5157849#M276860 <P>I have returned my Sky package as advised but was unable to use the prepaid package as this was dispatched too late after I'd lost access to the rental property. I have proof of postage for this, and am being sent regular messages to say that I am overdue a payment. Royal Mail tracked delivery number is: <FONT size="2"><EM>[details removed]</EM></FONT></P> <P>&nbsp;</P> <P><FONT size="2"><EM>Moderator note: personally identifiable information removed</EM></FONT></P> Thu, 11 Dec 2025 14:23:44 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-Issues/m-p/5157849#M276860 Rhian15 2025-12-11T14:23:44Z https://helpforum.sky.com/t5/Account-Billing/Returns-Issues/m-p/5157854#M276861 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553635">@Rhian15</a>&nbsp;</P> <P>Your post will return after the unique tracking number has been removed.&nbsp;<BR /><BR /></P> <P><SPAN>Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.</SPAN></P> Wed, 03 Dec 2025 11:47:11 GMT https://helpforum.sky.com/t5/Account-Billing/Returns-Issues/m-p/5157854#M276861 Daniel0210 2025-12-03T11:47:11Z