https://helpforum.sky.com/t5/Account-Billing/Getting-a-refund/m-p/5164589#M276859 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561262">@Westie1</a>&nbsp;</P> <P><SPAN>Refunds should only normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Thu, 11 Dec 2025 14:22:46 GMT Daniel0210 2025-12-11T14:22:46Z https://helpforum.sky.com/t5/Account-Billing/Getting-a-refund/m-p/5164586#M276857 <P>I cancelled my Sky broadband account a few months ago and currently have a credit on my account.&nbsp; My dd is still live but no refund has been made.&nbsp; How can I get this refunded?</P> Thu, 11 Dec 2025 14:21:12 GMT https://helpforum.sky.com/t5/Account-Billing/Getting-a-refund/m-p/5164586#M276857 Westie1 2025-12-11T14:21:12Z https://helpforum.sky.com/t5/Account-Billing/Getting-a-refund/m-p/5164589#M276859 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561262">@Westie1</a>&nbsp;</P> <P><SPAN>Refunds should only normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Thu, 11 Dec 2025 14:22:46 GMT https://helpforum.sky.com/t5/Account-Billing/Getting-a-refund/m-p/5164589#M276859 Daniel0210 2025-12-11T14:22:46Z