https://helpforum.sky.com/t5/Account-Billing/Miss/m-p/5164588#M276858 <P>Hello, please be informed that your team told me the SIM would be delivered the next day after I placed the order, but that did not happen. I ordered a replacement SIM on the 27th, which you said would arrive on the 28th, yet I still haven’t received any update. It has now been two weeks with no information about the SIM or its delivery, and when I tried to contact your team, my calls were disconnected three times.</P><P>This has been a very bad experience for me. I always pay my bills on time, yet I’ve lost two weeks of data and calls with no resolution. It’s extremely frustrating that there has been no update from your side. I’m sorry if I sound frustrated, but when the issue is from your end and I’ve called so many times without any information, how am I expected to stay calm? You have everything to say when it’s the customer’s fault, but when it’s your mistake, there is no response.</P> Thu, 11 Dec 2025 14:22:31 GMT Yashika1 2025-12-11T14:22:31Z https://helpforum.sky.com/t5/Account-Billing/Miss/m-p/5164588#M276858 <P>Hello, please be informed that your team told me the SIM would be delivered the next day after I placed the order, but that did not happen. I ordered a replacement SIM on the 27th, which you said would arrive on the 28th, yet I still haven’t received any update. It has now been two weeks with no information about the SIM or its delivery, and when I tried to contact your team, my calls were disconnected three times.</P><P>This has been a very bad experience for me. I always pay my bills on time, yet I’ve lost two weeks of data and calls with no resolution. It’s extremely frustrating that there has been no update from your side. I’m sorry if I sound frustrated, but when the issue is from your end and I’ve called so many times without any information, how am I expected to stay calm? You have everything to say when it’s the customer’s fault, but when it’s your mistake, there is no response.</P> Thu, 11 Dec 2025 14:22:31 GMT https://helpforum.sky.com/t5/Account-Billing/Miss/m-p/5164588#M276858 Yashika1 2025-12-11T14:22:31Z https://helpforum.sky.com/t5/Account-Billing/Miss/m-p/5164595#M276863 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4561258">@Yashika1</a>&nbsp;</P> <P>You aren’t contacting Sky here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers.</P> <P>&nbsp;</P> <P>Sim cards are delivered via Royal Mail so might have been caught up in the pre-Christmas postal chaos.&nbsp;</P> Thu, 11 Dec 2025 14:24:59 GMT https://helpforum.sky.com/t5/Account-Billing/Miss/m-p/5164595#M276863 Daniel0210 2025-12-11T14:24:59Z