topic Re: cancelling in Account & Billing

cancelling

GeorginaBaskett — Thu, 11 Dec 2025 13:48:26 GMT

Hi i'm due an engineer to come and install broadband to tomorrow. there has been a huge change in circumstances.

i would like to cancel all of this

martswain — Thu, 11 Dec 2025 13:53:27 GMT

Only one option, call Sky as soon as possible.

Daniel0210 — Thu, 11 Dec 2025 14:03:04 GMT

Just be aware that any cancellation of an engineer appointment at this late notice is likely to result in a charge of £25.

GeorginaBaskett — Thu, 11 Dec 2025 14:24:22 GMT

I understand but the property i was moving into has now been condemned and can no longer able to move in there

Daniel0210 — Thu, 11 Dec 2025 14:26:26 GMT

You'll have to tell Sky that and hope they don't apply the charge.