topic Re: Why have i now got ultimate tv add on? in Account & Billing

Why have i now got ultimate tv add on?

Disgruntled5 — Sun, 23 Mar 2025 08:58:18 GMT

I am now being charged for ultimate add on. I have never agreed to this and want it removing

Re: Why have i now got ultimate tv add on?

Anonymous — Sun, 23 Mar 2025 09:05:31 GMT

Have you recently made any changes to your packages or renewed with a new contract?

We're customers on this forum so can't make any changes for you but help you understand what might have happened and then how to correct it.

Re: Why have i now got ultimate tv add on?

Disgruntled5 — Sun, 23 Mar 2025 09:07:26 GMT

No I am not aware that I have made any changes to the package or the contr

Re: Why have i now got ultimate tv add on?

caesarome — Sun, 23 Mar 2025 09:38:06 GMT

Have you changed from Sky+ to Sky Q recently ?

Re: Why have i now got ultimate tv add on?

Upset1 — Thu, 11 Dec 2025 13:29:58 GMT

I was offered Ultimate TV free for 4 months, then £4.50 pm thereafter, during a phone call, but I declined. Now I have an email from Sky adding this to my subscription. I want it cancelled, as I did not agree to this.

Re: Why have i now got ultimate tv add on?

caesarome — Thu, 11 Dec 2025 13:31:29 GMT

@Upset1

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2