Billing

Clifton1 — Thu, 11 Dec 2025 10:03:22 GMT

I missed my broadband payment as I can afford it until next week will they cut me off??

Re: Billing

SKY1992bf — Thu, 11 Dec 2025 10:07:24 GMT

@Clifton1 Below is Skys standard policy which applies to all customers regardless of circumstances

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

Re: Billing

caesarome — Thu, 11 Dec 2025 10:23:38 GMT

@Clifton1

Possibly not if you pay by a direct debit as Sky will try again to take in 10 days time so you do not need to do anything if you do pay by a DD so do not make a manual payment.

topic Re: Billing in Account & Billing

Billing

Re: Billing

Re: Billing