topic Re: contact sky in Account & Billing

contact sky

vestus — Tue, 09 Dec 2025 22:32:15 GMT

i need to send sky an email wheres the email though

Re: contact sky

JimM1 — Tue, 09 Dec 2025 22:37:04 GMT

@vestusAn email for what, it is not a general form of communications to sky!

Re: contact sky

Daniel0210 — Tue, 09 Dec 2025 23:06:17 GMT

@vestus

As stated above, Sky don't use email for general communication as they can't verify you are the account holder through the usual security questions,

Can we ask we you want to make contact?

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: contact sky

vestus — Wed, 10 Dec 2025 21:32:56 GMT

i want to check about the refer a friend scheme.

a friend referred me she had her voucher i looked at mine but as far as i can remeber i have never used it.

i want to talk to somebody that can actually check if i have used and if so where it would be because i cannot think anywhere.

it does say when i click about the voucher is saying its been used but im not sure.

kevin

Re: contact sky

caesarome — Wed, 10 Dec 2025 21:41:43 GMT

@vestus

There is an email address you can use to contact Sky about this that can be found under "Any Questions":

https://www.sky.com/refer-a-friend

"What should I do if I have problems with My Reward".