topic Re: Mobile data in Account & Billing

Mobile data

Charlotte206 — Wed, 10 Dec 2025 13:43:04 GMT

Unfortunately yesterday when trying to quickly add more data so I could active a bus ticket i accidentally permanently changed my data plan to one that is £12 from £6, I cannot afford this and would appreciate being contacted after 4pm on [removed], or if this could be reverted, I cannot afford to be paying £39 a month and £45 next month and I usually pay £33 which works well. I did see you have a offer for £7 a month for 5GB or something of data and I'm happy to pay for this if not able to revert back to 3GB for £6 a month. Please help.

Moderator Actions: Removed personal details

Re: Mobile data

Daniel0210 — Wed, 10 Dec 2025 13:06:12 GMT

@Charlotte206

I see your post has been temporarily removed as you've included your personal mobile number on it. It will return once moderated by staff. You can only change your data plan once during a billing period so in a months time you can change it again to a lower plan which will then kick in at the next billing period (February).

Re: Mobile data

MightyQuinn — Wed, 10 Dec 2025 14:25:52 GMT

Hi @Charlotte206 I'm sorry but you are not talking to Sky here, just other customers. Please see Welcome below for information about this community.

Re: Mobile data

Charlotte206 — Wed, 10 Dec 2025 18:51:21 GMT

How do I speak to a member of sky that is not a robot?

Re: Mobile data

Daniel0210 — Wed, 10 Dec 2025 18:54:10 GMT

@Charlotte206
Sky don’t use email for general communication. Below are the current methods for contacting Sky, and depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.