topic Re: Phone bill in Account & Billing

Phone bill

Keeraomar12 — Tue, 09 Dec 2025 23:56:03 GMT

It says in my phone bill that I'm paying for 2 phones when I only have 1 phone and it doesn't make sense why it's £76 and it won't let me phone sky. Apparently they couldn't match the account to the miner I've called from and my phone bill is due on Friday

Re: Phone bill

caesarome — Wed, 10 Dec 2025 05:35:34 GMT

@Keeraomar12

Have you returned a phone to Sky via a swap or perhaps ordered one then cancelled it ?

Either way you will need to find a way to speak to Sky about this, another way is vioa one of the social media links at the bottom of this page.

Re: Phone bill

Keeraomar12 — Wed, 10 Dec 2025 09:52:04 GMT

No I haven't returned a phone or swapped it or cancelled it either

it won't let me ring sky. I need someone to ring me from sky I'm not paying £76 until someone explains why it's that high and it's due to be payed in 2 days

Re: Phone bill

caesarome — Wed, 10 Dec 2025 10:08:15 GMT

Without holding a payment isn't a good idea as doing so will lead to further problems so you will need to call Sky on 150 about this and when you do say nothing when asked any questions by the bot and remain in the line.

Re: Phone bill

Keeraomar12 — Wed, 10 Dec 2025 10:09:28 GMT

I can't phone sky as it says they don't recognise my number even tho I'm with sky

Re: Phone bill

caesarome — Wed, 10 Dec 2025 10:11:06 GMT

Tnen you will have to contact them via o e of the social media links at the bottom of this page.

Re: Phone bill

Keeraomar12 — Wed, 10 Dec 2025 10:11:49 GMT

I'm doing that now

Re: Phone bill

PandJ2020 — Wed, 10 Dec 2025 10:12:43 GMT

@Keeraomar12 wrote:
it won't let me ring sky.

Why not? Use 150.

I need someone to ring me from sky I'm not paying £76 until someone explains why it's that high and it's due to be payed in 2 days

No one from Sky is going to call you from a post here. (If you withhold payment then your services will be restricted and could be reported to your credit file)

Re: Phone bill

Keeraomar12 — Wed, 10 Dec 2025 10:17:14 GMT

I'm waiting for someone to ring me back