topic Re: moved home in Account & Billing

moved home

dave+limbert — Tue, 09 Dec 2025 15:08:10 GMT

My wife and I have spl;it up but i couldn't take the sky equipment as my children use it but its in my name. I need to transfer the account to my wife and arrange one for myself. I have been with sky for 5 years and i dont want to lose the benefits. what can i do

Re: moved home

Daniel0210 — Tue, 09 Dec 2025 15:13:54 GMT

@dave+limbert

You can't transfer it. You need to cancel the account if you're not in a minimum term deal, return all loaned equipment, then your ex can open a subscription in their own name and so can you.

Re: moved home

dave+limbert — Tue, 09 Dec 2025 15:20:05 GMT

Thanks that's really jelpful

Re: moved home

Daniel0210 — Tue, 09 Dec 2025 15:26:28 GMT

@dave+limbert

Alternatively, arrange a Sky Home Move and move your current subscription to your new address then when that's completed your ex can start another subscription.

Re: moved home

dave+limbert — Tue, 09 Dec 2025 15:29:45 GMT

I don't have the equipment though

Re: moved home

Daniel0210 — Tue, 09 Dec 2025 15:32:02 GMT

@dave+limbert

With either choice you are responsible for the return of the loaned equipment of take it with you during a Home Move. .

Re: moved home

PandJ2020 — Tue, 09 Dec 2025 15:31:24 GMT

@dave+limbert wrote:
I don't have the equipment though

The onus is on you though.

Re: moved home

dave+limbert — Tue, 09 Dec 2025 15:32:48 GMT

Ok thanks