https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162432#M276606 <P>I don't think I have ever been a Sky customer but when I tried to place an order it said 'Welcome back' This meant that I wasn't allowed to get the £15/month deal as it's only for new customers. Can't find a phone number anywhere and the auto-bot doesn't understand my query.</P><P>Is there such a thing as a phone number, or even a chat box where you speak to a human?</P> Tue, 09 Dec 2025 10:52:10 GMT Julia85 2025-12-09T10:52:10Z https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162432#M276606 <P>I don't think I have ever been a Sky customer but when I tried to place an order it said 'Welcome back' This meant that I wasn't allowed to get the £15/month deal as it's only for new customers. Can't find a phone number anywhere and the auto-bot doesn't understand my query.</P><P>Is there such a thing as a phone number, or even a chat box where you speak to a human?</P> Tue, 09 Dec 2025 10:52:10 GMT https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162432#M276606 Julia85 2025-12-09T10:52:10Z https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162434#M276608 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4558984">@Julia85</a>&nbsp;</P> <P>When the bot asks you anything try saying nothing and remain on the line as it might then direct you through to an adviser.</P> Tue, 09 Dec 2025 10:55:17 GMT https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162434#M276608 caesarome 2025-12-09T10:55:17Z https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162546#M276625 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4558984">@Julia85</a>&nbsp; &nbsp;You are not in the same address as a recent customer?</P> Tue, 09 Dec 2025 12:32:40 GMT https://helpforum.sky.com/t5/Account-Billing/Trying-to-place-order/m-p/5162546#M276625 MightyQuinn 2025-12-09T12:32:40Z