topic Re: what's wrong with sky in Account & Billing

what's wrong with sky

energy2 — Tue, 09 Dec 2025 09:51:06 GMT

I buy Google Pixel Buds Pro 2, Hazel for 6Pounds each month,

they send me not new Google Pixel Buds Pro 2, they was used before from a guy named Stephens Google Pixel Buds Pro, i saw that when i connect to my pgone...

Than i send after 5 days back, they confirm they get back, but charge me this month and for next month i see also again 6Pounds ?

Whats wrong here ?

Re: what's wrong with sky

PandJ2020 — Tue, 09 Dec 2025 09:56:35 GMT

@energy2 wrote:
Whats wrong here ?

Probably nothing.

It takes around 3-4 weeks for returns to be processed and your billing will continue as normal. Of course, any 'overpayments' will become a credit on your account.

Re: what's wrong with sky

caesarome — Tue, 09 Dec 2025 09:57:06 GMT

@energy2

When did you send them back as it can take up to 3 weeks to be processed during which time you will be charged for them before being credited back for any overcharge.

Re: what's wrong with sky

energy2 — Tue, 09 Dec 2025 11:14:42 GMT

they confirm for 10 days they received... i send back 5 days after i get it, and 4 days later they confirm they have it back

Re: what's wrong with sky

energy2 — Tue, 09 Dec 2025 11:16:50 GMT

Probably nothing.... ok and why they sell me used eaarphones as new than for full price ?

Re: what's wrong with sky

PandJ2020 — Tue, 09 Dec 2025 11:34:16 GMT

@energy2 wrote:
ok and why they sell me used eaarphones as new than for full price ?

That's a question for Sky, not other customers.

I would guess it was a return that wasn't checked properly before sending.