topic Re: Trying to talk to a human! Impossible!!! in Account & Billing

Trying to talk to a human! Impossible!!!

ColinBird — Mon, 08 Dec 2025 17:58:52 GMT

Trying to talk to someone.

Have letter saying return equipment by 7th Jan but am getting texts saying they are fining me. Need to know what 2 x Stream Puck even is as I have lots of equipment to send back. Every time I call they say my services are restricted so set up a direct debit before talking to them. I left Sky 4 months ago but have 1 simple question.

This incompetence is why I left Sky!

Tried many numbers!

Re: Trying to talk to a human! Impossible!!!

ColinBird — Mon, 08 Dec 2025 18:03:31 GMT

Useless!

Re: Trying to talk to a human! Impossible!!!

JimM1 — Mon, 08 Dec 2025 19:23:26 GMT

@ColinBird Here is the link, did the general one as you said you were not sure what was all involved. But treat it all as return the equipment!

Return or recycle Sky equipment | Sky Help | Sky.com | Sky Help | Sky.com

Re: Trying to talk to a human! Impossible!!!

Daniel0210 — Mon, 08 Dec 2025 19:06:34 GMT

@ColinBird wrote:

Every time I call they say my services are restricted so set up a direct debit before talking to them. I left Sky 4 months ago but have 1 simple question.

@ColinBird

Sounds like Sky still have you as owing them payment(s). That will prevent you from speaking to them until you've settled the bill.

Re: Trying to talk to a human! Impossible!!!

caesarome — Mon, 08 Dec 2025 19:31:46 GMT

@ColinBird wrote:

Need to know what 2 x Stream Puck even is as I have lots of equipment to send back.

@ColinBird

You need to return equipment from whatever services you cancelled so as Sky have asked you for 2 Stream pucks then this will have been those your were using when you had a Sky TV subscription.

Re: Trying to talk to a human! Impossible!!!

TimmyBGood — Mon, 08 Dec 2025 22:53:18 GMT

@ColinBird wrote:

Need to know what 2 x Stream Puck even is

Re: Trying to talk to a human! Impossible!!!

Albi3 — Tue, 09 Dec 2025 15:40:21 GMT

Impossible to talk with human for any help

Re: Trying to talk to a human! Impossible!!!

Daniel0210 — Tue, 09 Dec 2025 15:44:28 GMT

@Albi3

It's not impossible although there may be a queue. Is your issue something we can advise on?