topic Re: sake in Account & Billing

sake

justin+nightingal — Fri, 14 Nov 2025 13:20:31 GMT

Been trying all day to contacting sky to pay my bills what is going on with sky at the moment.

Moderator notes: Edited post to remove foul language

Re: sake

Daniel0210 — Fri, 14 Nov 2025 13:24:42 GMT

@justin+nightingal

You should have a direct debit or continuous card payment method set up. Is that not the case?

Are your services currently restricted due to missed payments?

Re: sake

caesarome — Fri, 14 Nov 2025 13:25:24 GMT

@justin+nightingal

Unless your services have been restricted then you do not need to make any manual payments.

If your services have been restricted then you can pay your outstanding bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk/reinstate

You will also need to setup a payment method again:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

Why is sky making it so difficult to contact

justin+nightingal — Tue, 18 Nov 2025 16:31:33 GMT

I need sky to contack me or temp put my broadband tv back and allow me to pay

Re: Why is sky making it so difficult to contact

Daniel0210 — Tue, 18 Nov 2025 16:32:26 GMT

@justin+nightingal
If services are restricted Sky won’t reinstate them until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Why is sky making it so difficult to contact

Sharcuk — Tue, 18 Nov 2025 19:50:14 GMT

Sorry @justin+nightingal , that's not the way it works. You pay first, then Sky will put your services back on.

Re: sake

justin+nightingal — Mon, 08 Dec 2025 19:15:49 GMT

but i just paid my mobile phone bill in full so and have not put my mobile services back on yet

Re: sake

caesarome — Mon, 08 Dec 2025 19:20:54 GMT

@justin+nightingal

As well as paying it have you also reset up your payment method because if not then this will need doing before it will be restored as per our previous posts.