topic Re: returns box in Account & Billing

returns box

AlGardener — Mon, 08 Dec 2025 17:01:54 GMT

hi the box you sent me is too small

Re: returns box

Mark39 — Mon, 08 Dec 2025 17:04:31 GMT

@AlGardener which services have you cancelled? The package for a broadband Hub is likely to arrive before any packaging for tv set top boxes.

Re: returns box

AlGardener — Mon, 08 Dec 2025 17:06:20 GMT

i have cancelled everything and have 4 items to return but the box is not gig enough

Re: returns box

AlGardener — Mon, 08 Dec 2025 17:09:13 GMT

can a bigger box get sent

Re: returns box

Daniel0210 — Mon, 08 Dec 2025 17:10:47 GMT

@AlGardener
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: returns box

oj01 — Mon, 08 Dec 2025 17:10:50 GMT

@AlGardener wrote:
can a bigger box get sent

Not by posting on here. You'll need to contact Sky.

Re: returns box

caesarome — Mon, 08 Dec 2025 17:26:23 GMT

@AlGardener wrote:

can a bigger box get sent

@AlGardener

You can use any boxes you have or can get from a local supermarket and then can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.