Credit.

Andrea141 — Mon, 08 Dec 2025 15:44:56 GMT

Hi, I cancelled my Broadband contract with sky but I still have my contract going for my sky glass televisions. I'm showing as in credit for £30.75 even though the broadband account is closed. Every time I try to ring sky I can't get through to the correct department. Is there an email address?

Re: Credit.

Daniel0210 — Mon, 08 Dec 2025 15:46:45 GMT

@Andrea141

No. Sky don't use email for general communication.

Refunds should only normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic Credit. in Account & Billing

Credit.

Re: Credit.