topic Re: Reimbursement in Account & Billing

Reembursment

Pumukle — Mon, 08 Dec 2025 11:02:09 GMT

I cancelled my sky subscription and sky took another months direct debit it's been 6 weeks now and they still haven't re embutsted me my £47

Re: Reembursment

PandJ2020 — Mon, 08 Dec 2025 11:27:21 GMT

What did Sky say when you asked them about it?

Re: Reimbursement

PandJ2020 — Mon, 08 Dec 2025 11:27:55 GMT

@Pumukle wrote:
If this can be rectified as soon as possible that would be much appreciated.

We're other customers so we cannot rectify it. You'll have to contact Sky directly I'm afraid.

Re: Reembursment

Daniel0210 — Mon, 08 Dec 2025 13:26:00 GMT

@Pumukle

Your duplicate thread has been removed (and the reply moved to this thread).

Its quite normal to be billed in the notice period. Refunds should then normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.