https://helpforum.sky.com/t5/Account-Billing/Overcharged-on-broadband/m-p/5161287#M276463 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557730">@Isabelle171</a>&nbsp;</P> <P>Have you checked future bills to see if that period has been credited back?&nbsp;</P> Mon, 08 Dec 2025 08:01:48 GMT Daniel0210 2025-12-08T08:01:48Z https://helpforum.sky.com/t5/Account-Billing/Overcharged-on-broadband/m-p/5161282#M276461 <P>Hello,&nbsp;</P><P>When I moved into my new place with my new broadband package with sky, my router never arrived as it got lost by Royal Mail. The router was 2 weeks late, but I have been charged those 2 weeks that I didn't have the box. It was agreed that I wasn't going to be charged for the time I didn't have the router, I have tried to access the agent portal but was sent here instead.&nbsp;</P> Mon, 08 Dec 2025 07:56:49 GMT https://helpforum.sky.com/t5/Account-Billing/Overcharged-on-broadband/m-p/5161282#M276461 Isabelle171 2025-12-08T07:56:49Z https://helpforum.sky.com/t5/Account-Billing/Overcharged-on-broadband/m-p/5161287#M276463 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4557730">@Isabelle171</a>&nbsp;</P> <P>Have you checked future bills to see if that period has been credited back?&nbsp;</P> Mon, 08 Dec 2025 08:01:48 GMT https://helpforum.sky.com/t5/Account-Billing/Overcharged-on-broadband/m-p/5161287#M276463 Daniel0210 2025-12-08T08:01:48Z